Financial Information

To ensure patients can receive timely access to high-quality care, appointment cancellations and no-shows need to be kept to a minimum. There will be a $200 late-cancellation fee for no-shows or cancellations within 48 hours of your procedure appointment. This fee is your responsibility and is not reimbursable by your insurance company. Please contact us as soon as possible if you need to cancel or reschedule your procedure appointment.

Financial Responsibility

It is expected that deductibles, co-payments, and other amounts not covered by insurance will be paid prior to services being provided. Accepted forms of payment include personal check and credit card. Payment may be made over the phone prior to your procedure or at check in at Durbin Crossing Endoscopy Center. If you have questions at any time, let us know.

Questions About Your Bill

After you’re discharged, a statement will be mailed to you for any balance due after your insurance company has processed your claim. Payment is due upon receipt and may be made by personal check or credit card.

When you receive your statement, please contact the phone number printed on your statement.

Patient Complaint or Grievance

To report a complaint or grievance, you can contact the facility Administrator by phone at (904) 664-0885 or by mail at:
Durbin Crossing Endoscopy Center
150 Longleaf Pine Pkwy, Suite 100, St. Johns, FL 32259

A dedicated health and wellness credit card or one-time use installment loan can be used to pay for procedures, deductibles, co-pays and other out-of-pocket expenses not covered by insurance ₁. Your whole family can get the care they want and need and pay for it over time.

CareCredit credit card – A health and wellness credit card with special financing

• Use again and again for health and wellness expenses for you and your family, including pets!
• Short- and long-term special financing options starting at 6 months – for purchases of $200 ₂ or more.
• Accepted at over 290K health and wellness provider and retail locations nationwide. No annual fee ₃.
• To apply for or pay with the CareCredit credit card, visit our Pay Bill Online page for a facility specific link.

Pay Monthly Loan – A one-time use loan with predictable payments ₄

• Single-use installment loan. Closed when paid in full.
• Pay over time with equal monthly payments – for purchases starting at $500
• To apply for a Pay Monthly loan, visit our Pay Bill Online page for a facility specific link.

1. Subject to credit approval
2. Subject to credit approval. Minimum monthly payments required. See provider for details.
3. For New Accounts as of 5/30/24: Purchase APR 32.99%. Penalty APR 39.99% Minimum Interest Charge $2.
4. Subject to credit approval. See provider for details.